Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@cocoajoneschocolate.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@cocoajoneschocolate.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@cocoajoneschocolate.com.

We hope you are happy with your purchase but if for any reason you are not satisfied with your order, you may cancel or return it for a refund / exchange within 14 days of delivery to you.

To be eligible, your item must be in the original packaging and not been consumed other than is reasonable to establish its quality. If 14 days have gone by since delivery to you, we will be unable to offer you a refund or exchange.
To request a return, please contact sales@cocoajoneschocolate.com with your order details.

Please be sure to obtain Proof of Postage when returning goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods.

If you require a refund, we will refund the price paid by you for the goods, initial postage charge and the return postage charge to your original method of payment, within 14 days of us receiving the goods, providing you have returned the goods to us within 14 days of delivery to you.

If you do not return your goods within 14 days of notifying us of cancellation of your order, it is not in the original packaging or more has been consumed than is reasonable to establish the quality of the product, we shall be entitled to withhold payment of any refund.